On Jan tenth 2014, we had a return flight from Miami to Seattle. This was a immediate flight which must have been six.5 hrs. We boarded about 30 min late, only to listen to in the captain that we were being however awaiting gasoline and however didn't have affirmation concerning when, but that it will consider a minimum of twenty min to refuel. Last but not least right after 1 hour on the airplane, we had refueled, only to hear that an armrest was broken and we were being awaiting a mend. We were to the plan for one.5 hrs, ahead of just take-off. WHY, would you board travellers on that lengthy of the flight In advance of refueling, Particularly not obtaining an ETA for the fuel?
Please ahead me the information for my travel voucher that should be on file. I've dropped the first as I had saved it on my other Computer system that's becoming serviced.
06/18/sixteen – Are actually a loyal, Repeated flyer client for more than 30 several years. I h ave hardly ever noticed these types of lousy client service and apathetic attitudes from AA staff members. Presently sitting at Miami Worldwide, on a clear sunny saturday early morning, touring with two young youngsters trying to get to Asheville on your own airlines (file locator: WCEARA), but our flight to Charlotte was immediately delayed, creating us to miss out on our flight to Asheville, all other flights are comprehensive, we were being despatched Back again by safety simply because your personnel at the gate couldn’t (or wouldn’t), help us (which was exciting), then needed to operate back again Prior to we could get towards the ticket counter as the flight departure was bumped back again up!
You should note, [American Airlines does reserve the best to request delivery information for passengers under the age of 2 decades].
I traveled really lately on just one of your respective planes, I have constantly been happy nevertheless, this encounter left me Along with the issue, “Why should really I exploit this airline?â€. I left L.A. to fly to Phoenix I was returning home just after caring for my sister and necessary to get dwelling as soon as possible due to the fact my partner was injured in your house. Ahead of the plane remaining there were Personal computer difficulties and when we landed the ramp wouldn’t open we had to be “towed †to a different gate. “We did not disembark from your plane till the last call for my following flight. I understand that you can find issues that manifest however the service was not up to requirements. At no time did anybody say we are sorry, besides the pilot said, “Very well I don’t determine what to say items materialize, I suppose sorry would be fantastic.
So Here's my Mate because of at do the job and my son scared and baffled standing for the gate and waiting in line For more info. Finally your employees explained to them the flight was gonna board yet again and it in no way did. Lori needed to get back to her compact kids that night and her work the following morning, if the attendant said the flight was cancelled. Your employees began administering transform flight facts and hotel facts. Lori lives more than an hour away and tried using to acquire a easy resort for them to spend the night time. By the point it absolutely was her switch, there have been no practical lodges remaining in the region. Throughout this time, I'm on a person phone with American Airlines and my husband is on A further and Lori is ready in one line close to my son who stood next to her in An additional. They last but not least reticketed Everybody to the flight. My son, the insignificant that I expended $one hundred fifty to generally be escorted and cared for by your airline, wasn't put on another achievable flight to return home to his family members, but as a substitute was placed on an American Airways flight the following day.
American ever , your staff are impolite and gave little if any clarification about why or what was happening
The woman who was assisting me by using a wheel chair had no knowledge of the DWF airport by itself. When she couldn't consider me to the boarding gate she left me on how.
After i acquired into the complimentary hotel that American setup for me, I known as 800-433-7300 and talked to an agent there who, to my surprise was unable to see flights which were accessible on USAIR. She advised me there have been no open up seats on any of the early USAIR flights. I had been online and could see that there were offered flights. I essentially booked a flight to show it to her.
I put within a ask for previous September to make use of my ticket in a later on day. I sad to say had emergency gall bladder surgical treatment two days just before my flight. I called More Help promptly to Permit the American Airways know and was advised that they might be no reimbursement, which was high-quality, I just choose to make use of the ticket at a afterwards date. I put my ask for in and I have nonetheless not read just about anything with the Airways.
I can't think you board passengers just before doing your checks around the plane. Leaving your clients trapped for more than two hours with no to very little facts is whole bullshit. When you are in essence the same as each and every airline On this respect, it’s only not suitable to deal with your customers by doing this.
The crimson tape to acquire a reaction about a true tousled trip from commence to complete is horrible. I have been trying to get a response from AA nevertheless the run about is exactly what AA wants so you may throw in the towel..GUESS WHAT ? i dont surrender conveniently. so AA i await your remedy.
For the objective of cancelling all reservations of A.A. flights from TPE stopover NRT to LAX and return to Taiwan , make sure you . I generate a error of touching reservations of A.A. by way of cellphone skyscanner computer software on 13th Feb.
Tomorrow, on my BIRTHDAY, I’ll address your third share allocation for a Exclusive birthday present from all of you and tank you considering that-